Terms of service

Terms of Service

OVERVIEW
 Welcome to NEATILY! Throughout the site, the terms “we”, “us” and “our” refer to NEATILY. We operate this website and online store, providing you with a complete suite of services including product information, shopping features, marketing tools, and customer support (collectively, the “Services”). Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to deliver our products and services to you.
 By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional policies referenced herein (such as our Privacy Policy, Shipping Policy, and Return Policy). Please read them carefully. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

SECTION 1 - ACCOUNT ACCESS & LEGAL CAPACITY
 1.1 Legal Age: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you are a minor in your jurisdiction, you must use the Services under the supervision of a parent or legal guardian.
1.2 Account Accuracy: To complete transactions, you may be required to provide personal information (e.g., email, billing, and shipping addresses). You represent that all information provided is true, accurate, and complete. You are solely responsible for all activities that occur under your account. Creating an account for any illegal or misleading purposes is strictly prohibited.

SECTION 2 - PRODUCTS & REPRESENTATION
 2.1 Visual Representation: We strive to display product colors and images as accurately as possible. However, due to varying display technologies and user configurations, your screen may not perfectly reflect the actual colors. We cannot guarantee that your monitor's display will be perfectly accurate.
 2.2 Right to Modify: We reserve the right to change product descriptions, specifications, and pricing at any time without notice. We may, at our discretion, limit the sales of our products to any person or region and reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS, BILLING & USAGE
 3.1 Order Acceptance: Your order is an offer to purchase.NEATILY reserves the right to refuse, modify, or cancel any order for any reason, including stock unavailability or payment issues. An order is only accepted upon full payment and the issuance of a shipping confirmation.
 3.2 Anti-Resale: Products sold on this site are for personal or household use by the end consumer only. Commercial resale, wholesale export, or any for-profit redistribution without our written authorization is strictly prohibited.
 3.3 Billing Maintenance: You agree to promptly update your account information, including email and credit card details, to allow us to complete your transactions and contact you as needed.

SECTION 4 - SHIPPING & CUSTOMS
 4.1 Shipping Disclaimer: All shipping times are estimates and not guaranteed delivery dates.NEATILY is not liable for delays caused by carrier logistics, customs clearance, or other unforeseen events.
 4.2 Transfer of Risk: Title and risk of loss pass to you upon our delivery of the products to the shipping carrier.
 4.3 Import Duties: International orders may incur import taxes and customs duties. These fees are determined by the laws of the destination country and are the sole responsibility of the buyer.

SECTION 5 - INTELLECTUAL PROPERTY
 The NEATILY brand name, logos, website design, product photography, and all content are the intellectual property of NEATILY or its licensors and are protected by international copyright and trademark laws.
 You may not reproduce, distribute, modify, scrape, or exploit any portion of the Services without our prior written consent.

SECTION 6 - USER CONDUCT & FEEDBACK
 6.1 Prohibited Uses: You are prohibited from using the Services to transmit viruses, engage in fraud, perform malicious data scraping, or post defamatory or infringing content.
 6.2 Feedback License: By submitting reviews or suggestions, you grant NEATILY  a royalty-free, perpetual, worldwide license to use and distribute such feedback for promotional or improvement purposes.

SECTION 7 - LIMITATION OF LIABILITY
 The Services and all products are provided 'as is'. To the fullest extent permitted by law, NEATILY its affiliates, and Shopify shall not be liable for any direct, indirect, consequential, or punitive damages arising from your use of the Service.

SECTION 8 - TERMINATION & GOVERNING LAW
 8.1 Termination: We reserve the right to suspend or terminate your account at any time without notice for any breach of these Terms.
 8.2 Governing Law: These Terms shall be governed by and construed in accordance with the laws of US. Any disputes shall be submitted to the competent courts of that jurisdiction.

SECTION 9 - CONTACT US
 Questions about the Terms of Service should be sent to us at:
 Email:service@neatily.com
Address: